Data Protection & Privacy

This document explains how Magicwin LTD (the "Company", "we", "us"), operating the website magicwinuk.casino under Curaçao licence 8048/JAZ2020-2027, handles the personal data of its users. By using the website, you acknowledge the practices described below.

Information collection

We process the following categories of personal data:

Identity details, such as your full name, date of birth, nationality and country of residence.
Contact details, such as your email address, telephone number and postal address.
Account details, such as your username, password and account settings.
Verification documents, such as proof of identity and proof of address, where we request them.
Payment details, such as the payment methods you use and records of deposits and withdrawals.
Activity records, such as your gaming history, bets placed and use of the website's features.
Device and connection details, such as your IP address, browser type, operating system and the date and time of your visits.
Correspondence, such as messages you send to our support team.

Most of this data is provided by you directly. Some of it is collected automatically when you use the website.

Use of information

We process personal data only for purposes connected with providing and managing our services, in particular to:

create, maintain and administer your account;
verify your identity and age and confirm that you are eligible to use the website;
process deposits, withdrawals and other transactions;
provide the games and services you choose to use;
respond to enquiries and provide customer support;
detect, investigate and prevent fraud, money laundering, abuse and other unlawful activity;
meet our legal and regulatory obligations;
maintain, test and improve the operation and safety of the website;
send you service notices, and other communications where you have agreed to receive them.

We do not sell your personal data. We share it with third parties only where this is necessary to provide our services, such as payment providers and verification providers, or where the law requires it. Such parties may process your data only for the purposes for which it was shared.

Data security

We apply technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. These measures include:

protecting data in transit and storage by appropriate means, such as encryption;
limiting access to personal data to staff and service providers who need it for their work;
requiring those who handle personal data to keep it confidential;
reviewing our systems and procedures regularly;
keeping personal data only for as long as it is needed for the purposes described above or as the law requires.

No method of transmission or storage is completely secure. We therefore ask you to keep your login details confidential and to tell us promptly if you suspect that your account has been used without your permission.

Your rights

Subject to applicable law, you have the following rights regarding your personal data:

Access: to ask whether we process your personal data and to receive a copy of it.
Rectification: to ask us to correct data that is inaccurate or incomplete.
Erasure: to ask us to delete your data where it is no longer needed or where there is no other lawful ground to keep it.
Portability: to receive the data you provided to us in a structured, commonly used and machine-readable form, and to ask for it to be transferred to another provider where this is possible.

Where applicable, you may also ask us to restrict the processing of your data or object to it. To exercise any of these rights, please write to us at the address below. We may need to verify your identity before acting on your request. Some data may have to be kept where the law requires it, and in such cases we may be unable to meet a request in full.

Contact us

If you have questions about this document or about how we handle your personal data, please write to us by email at [email protected].